Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@markandrebels.com. Please note that returns will need to be sent to the return address provided by us once your request is approved.
How to return an item — step by step
- Request your return within 14 days. Email support@markandrebels.com with your order number, the item(s) you want to return, and the reason (for example, wrong size, changed your mind, or a fault).
- Wait for approval. We review your request — usually within 24 hours — and reply with a return authorization and the return address. Please do not send anything back before you receive this, as unapproved returns cannot be processed.
- Pack your item. Make sure it is unworn and unused, with all tags attached, in its original packaging, together with your proof of purchase.
- Ship it back. Send the parcel to the return address we provide. You are responsible for return shipping costs. Please use a tracked service and reply to us with the tracking number so we know it is on the way.
- Inspection and refund. Once we receive and inspect your item (please allow 3 to 5 business days), we will confirm approval by email. Approved refunds are issued to your original payment method within 10 business days.
You are responsible for the shipping costs to send the product back to us. Once the item has been returned, and inspection has been done, we will issue the full refund. Please update us with a tracking number to ensure we know when your return has arrived.
You can always contact us for any return questions at support@markandrebels.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Can I cancel my order after I've paid?
Contact us and we will do our best to help. We cannot guarantee cancellation as orders are processed quickly. If your order has already been processed or shipped, we are unable to cancel it and you will need to return the product instead.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom or personalized products, and personal care goods (like beauty products). We also do not accept returns due to a change of mind on size or fit, or for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns or issue refunds on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@markandrebels.com.
Please allow 3–5 business days to process your return after we receive your returned package.
You can always contact us for any return questions at support@markandrebels.com.
Chargebacks and Payment Disputes
If you experience an issue with your order, please contact us first at support@markandrebels.com — we're happy to help with refunds, replacements, or any other concerns before you need to involve your bank or PayPal.
If a chargeback or payment dispute is filed, we will respond with order and shipping documentation to resolve it accurately and promptly.
Business Contact Details
Website name: https://markandrebels.com
Company name: Houston Apex LLC
Email: support@markandrebels.com
Contact Form: Contact Us - Mark & Rebels
Phone Number: +1 (307) 302-7597
Business Hours: Mon-Fri, 9am-5pm EST
Business Address: 30 N Gould St Sheridan Wyoming 82801 United States